Customer Care and Product Support

At CDA, we aim to provide the very best in customer service. If you experience a problem with any of our products, we will deal with it quickly and efficiently.

Our Customer Care Centre is here to help

• Staffed with trained and experienced members of the CDA team
• Fully committed to resolving issues
• Equipped with the latest software support
• Efficient call answering, parts despatch, technical support and engineer attendance
• Email us ([email protected]), submit a service call request or a general enquiry form or phone with queries for a speedy response
• Open Monday to Friday 08.30 - 17.00
• When booking Service calls please remember your MODEL NUMBER and SERIAL NUMBER 

A dedicated service

We offer a fast, solution-driven response to any problem. Our in house team of engineers cover 80% of calls across the UK and they carry the most commonly used parts on their CDA liveried vehicles. A national network of approved engineers covers those areas not covered by our own engineers.

Full technical support

We provide in-house technical support, advice, testing and quality control and have an extensive library of up-to-date technical manuals, instruction books and Certificates of Conformity. Providing quality products is important to us, so our quality control department keeps a close check on products, parts availability and engineer competence. This attention to detail has enabled CDA to achieve an industry-leading first-time fix rate.