Terms And Conditions Of The CDA Guarantee

CDA appliances are covered by a 5 year parts and 2 year labour guarantee for complete peace of mind*


* applies to appliances purchased after 31 May 2011.

Terms and conditions of guarantee

  • Parts are defined as mechanical/electrical parts only.
  • Products registered outside of the 30 day period will receive 12 months parts and labour.
  • Proof of date of purchase must be supplied.
  • To qualify for free parts they must be fitted by a CDA appointed engineer.
  • Any attempts to modify or repair an appliance by an unauthorised person will render all guarantees invalid.
  • A charge will be made for attending a reported fault that transpires to be due to misuse or mis-installation.
  • CDA retains the right to invalidate the guarantee in the event of physical or verbal abuse towards any member of staff
  • CDA guarantees cover domestic use only - commercial use is not covered.
  • Guarantees in whole or part are not transferable.
  • TAPS – During the first year, at our discretion we may pay for refitting (on receipt of the faulty part/tap, once inspected and deemed faulty) up to a maximum defined cost.
  • The provision of services under the guarantee neither extends the term of the guarantee nor sets in motion a new guarantee period. The guarantee period for spare parts fitted ends with the expiry of the guarantee on the appliance as a whole. The guarantee remains effective from the date of purchase.
  • On the occasion that a product is over 2 years old* and is considered to be beyond repair, or uneconomical to repair, then we will offer a replacement appliance and charge an appropriate monetary offset in respect of the period of use already enjoyed.
  • Guarantees apply in the UK and Southern Ireland only.

*CDA will only replace the product free of charge if the item is less than 2 years old and was purchased after 31/05/2011.


What is not covered

  • Transport damage for which CDA is not responsible.
  • Improper installation and assembly.
  • Improper use including where an appliance has been used in a non-domestic environment, or poor maintenance, or failure to observe the operating instructions.
  • Faults due to accidental damage or misuse.
  • Damage caused by the appliance coming into contact with unsuitable materials.
  • Claims in respect of compensation for consequential loss, except where such liability is legally mandatory.
  • Consumables and cosmetic parts such as glass, bulbs, seals, fuses, filters, external hoses, cosmetic parts, baskets, trays, burner caps, burner bases etc.
  • Damage to, or during, the replacement of any light bulbs or removable parts of glass and plastic.
  • Gas leaks not related to a CDA appliance.

Details of extended warranties are available on request.


This table shows where the guarantee is restricted due to non-domestic conditions:

2 years labour, 5 years parts 2 years labour, 2 years parts 1 year labour, 1 year parts
Normal domestic sale and use
Rental or service apartment (non-students)
Students (communal living and non-communal) not new build*
Students (communal living and non-communal) new build*
Students (non-communal) one student per kitchen
Semi-commercial e.g. school domestic science lab

*Provided the product is registered within 30 days on semi-commercial guarantee document (otherwise 1 year parts and 1 year labour).

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    Telephone:
    +44 (0)1949 862012
    From Ireland only:
    1-800-535556
    Fax:
    +44 (0)1949 862003

    Open Monday to Friday 08:30 - 18:00,

    Saturday 09:00 - 16:30