Finance

The Finance department are behind every purchase invoice and sales invoice in the business. Taking control of our transactions and processing the day to day, monthly and annual accounts makes this team a linchpin in our business. Budgeting and finding the most economical route is imperative to our growth and development.

Supporting each and every department across the organisation, the Finance team are the backbone to the business. If you want to be in the control centre, work across the whole business model and have eyes on our development, this is definitely the department to join.

HR

Our HR team work across the business to deliver high quality solutions, optimising business performance and helping the organisation in achieving its objectives. They support every employee in reaching their full potential so that they may deliver exceptional levels of performance for CDA.

The HR department work hard to recruit the best people to join our team and provide excellent customer service to all internal and external customers, building relationships to encourage an excellent working environment throughout the organisation. Supporting all employees we strive to continuously grow the knowledge and improve on the skills across the business through training and development.

Customer Care

The Customer Care Department handles all customer contact by telephone, letter and email starting with registration of an appliance for warranty, to arranging replacement of appliances that cannot be repaired. The Customer Care Advisors undertake a variety of daily tasks including booking service calls, ordering spare parts and providing advice on the operation and maintenance of our appliances.

Internal Sales

The CDA sales office predominantly provides administrative support to our overall sales function.

Our main duties include the processing of sales orders that we receive via telephone, fax and Email; answering customer queries, such as delivery times and exchange items; managing the stock allocation in response to the expectations of the business and the customers; completing the daily reports that ensure we are operating as efficiently as possible; processing new customer account opening enquires and ensuring they are placed within the correct channel; processing collection request and helping the ASM and MAM teams with any administrative duties.

In line with the company goals and objectives we focus on offering a high standard of customer service to all external and internal customer; we aim to ensure all orders are processed and all queries resolved accurately within a timely manner. We enjoy building strong working relationships with all of our customers.

Quality

The CDA quality department helps in new product development and the safety of our existing product range. This department especially are meticulous ensuring every product is up to scratch.

Our quality department have their own laboratory and test products old and new in a short space of time, keeping on top of failure rates and working hand in hand with the factories to ensure issues are ironed out asap.