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01949 862012

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FAQ – Hobs

Where do I find the model number and serial number?

Click here to go to our handy ‘find your rating plate’ guide. This tells you where your rating plate is located on all types of CDA appliances.

The gas rings are hard to light, or go out.

The gas rings on CDA hobs have thermocouples fitted. These need to warm up in order to keep the gas burner lit. It will therefore take a few seconds to light the burner and you will need to press the control knob down firmly to activate the automatic ignition.

The ignition keeps clicking on my gas hob.

Have you recently cleaned the gas hob? If you have got any moisture on the igniters, this will cause them to spark. It is not dangerous and is nothing to worry about. This will stop once the igniters have dried out. Try to not get them wet when cleaning and only ever use a damp cloth, so as not to saturate these parts of the hob.

The ignition has failed on all hob rings.

This could be a fault with the fuse. Check the fuse box to eliminate this cause. If there is no obvious issue with the fuse box, please give our friendly team a call on 01949 862012.

The items in the drawer underneath my hob are getting hot.

Please refer to the specific ventilation diagram for your hob model. Click here to search for your hob and look in the appropriate instruction manual to find this diagram.

If the hob has been installed with insufficient ventilation, it will not be able to draw cool air in to monitor the temperature. This will result in it overheating.

Why can’t I buy spare parts for my gas hob?

Other than the removable parts of the hob, integrated components are not for sale separately. This is to ensure your personal safety as these components should only be replaced by qualified, gas safe registered engineers.

How do you operate the dual zone on the ceramic hobs?

Each ceramic hob model has specific instructions relating to the dual cooking zones they feature, depending on whether they are touch or rotary control and the size of the hob. Click here to search for your hob model number and refer to the individual instruction manual. This will give you specific instructions on how to engage the dual cooking zones.

My ceramic hob has a key symbol on it.

This indicates that the child or safety lock has been activated. This is a feature that prevents adjustment of the controls to prevent accidentally changing your cooking settings like the power level and timer. Click here to search for your hob model number and refer to the individual instruction manual. This will give you specific instructions on how to disengage the lock.

My induction hob has a key symbol on it.

This indicates that the child or safety lock has been activated. This is a feature that prevents adjustment of the controls to prevent accidentally changing your cooking settings like the power level and timer. Click here to search for your hob model number and refer to the individual instruction manual. This will give you specific instructions on how to disengage the lock.

My induction hob will not recognise the pans.

Induction hobs require a magnetic pan surface to transfer heat. The pans need to contain a ferrous metal (containing iron) in order to connect to the induction hob. Check that your pans are compatible for use with induction by using a fridge magnet. If a magnet sticks to the pan base, the pans will work. If the magnetic pull is only weak then the iron content is poor and the hob still might not work, or you may get an intermittent connection with the induction hob. Unfortunately, if this is the case you may need to purchase a new set of pans.

What is induction?

A lot of people ask, how does induction cooking work? Induction cooking heats the contents of your pan using ferromagnetic technology. The magnetic pan and hob form a connection that means the heat is directed to the contents of the pan only, without having to heat up the entire hob zone first. It is fast and efficient to use and saves energy.

My gas hob is leaking.

Turn off the gas supply. You will find the emergency control valve next to your meter, for natural gas, or on top of the storage vessel, for LPG. Extinguish all naked flames (do not smoke or strike a match). Do not operate electrical switches (turning on a light could ignite escaping gas). Open your doors and windows to ventilate the property. Do not use the appliance. Finally, contact your Gas Emergency Contact Centre on 0800 111 999 (England, Scotland, Wales) or 0800 002 001 (Northern Ireland) to make the appliance safe.

After this, please contact CDA so that we can arrange to attend the appliance as soon as possible. We will need to check if the appliance has been installed by a gas safe registered person and if they have left you with a certificate of installation. We will inspect the appliance to see if it has been fitted to current standards.

The smell of gas might be coming from the area of the hob, however most of the leaks we attend are actually due to loose pipework or poor installation.

The hob is tripping the electrics.

Firstly, check the power supply to the appliance is large enough for the hob. The required power supply is listed on the appliance rating plate.

If this is ok, check the socket to the appliance is not faulty. Please note that we always recommend that this is completed by a competent or qualified person only.

If both are OK, please contact our friendly team to investigate further.

One or more of the rings on my ceramic hob are not working.

You will need a competent or qualified person to check the connections in the terminal block have been tightened correctly. This should be completed at the time of installation. Please contact our team to arrange an engineer to help you with this.

The appliance is completely dead.

You will need a competent or qualified person to check the connections in the terminal block have been tightened correctly. This should be completed at the time of installation. Please contact our team to arrange an engineer to help you with this.

More frequently asked questions