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Customer Care Line:

01949 862012

Trade Sales: 01949 862010

CDA Coronavirus (COVID-19) statement >> (including updated opening hours and essential repair information)

Engineer safe-working guidelines

CDA is following government and industry guidelines for working safely in people’s homes.

Please read and familiarise yourself with and follow these guidelines to help us to carry out the repair safely. Thank you.

GOVERNMENT PUBLISHED CORONAVIRUS SYMPTOMS. From 18/05/2020, all individuals should self-isolate if they develop a new continuous cough or fever or anosmia. Anosmia is the loss of or a change in your normal sense of smell. It can also affect your sense of taste as the two are closely linked.

  • The engineer will be responsible for controlling the environment that they are working in and will only work where they feel they can ensure their own safety, and that of the householders.
  • The householder must declare if there is anyone in the property with coronavirus symptoms or who is shielding, self-isolating or clinically vulnerable.
    • No work will be carried out in a household which is isolating because one or more householders have symptoms or where an individual has been advised to shield – unless it is to remedy a direct risk to the safety of the household.
    • If a household includes somebody who is clinically vulnerable, but has not been asked to shield, (e.g. the home of someone over 70), it is their decision whether an engineer visits to carry out a repair.
  • The engineer will have visited previous properties earlier in the day, whilst following safety guidelines.
  • The engineer will step back 2m before the door is answered.
  • Social distancing must be observed during the visit; a distance of 2m must be maintained between the engineer and anyone else in the property at all times.
  • Please ensure doors and windows are opened in the room where the repair is being carried out.
  • We ask that the householder opens and closes doors themselves, and opens internal doors beforehand to minimise contact.
  • The engineer will sanitise his hands before and after the visit.
  • If the engineer could wash and dry his hands before and after starting work, that would be helpful but he will carry sanitiser.
  • When the call is finished:
    • The engineer will sign the visit off on their tablet as ‘Signed on behalf of’ the householder.
    • The householder should sanitise surfaces when the engineer has left.

Coronavirus (COVID-19) Statement

We want to reassure our customers and retailers that we are taking sensible and necessary steps to minimise the impact and potential spread of coronavirus to, from and within our business. We have implemented additional hygiene measures in our workplace and are providing our engineers, warehouse staff and delivery drivers with the essential equipment that they need to protect themselves, their families and of course our customers.

Currently we have taken steps to minimise the risk of spreading the virus by introducing a ‘no visitor’ policy to our site, as well as minimising any non-essential trips by staff to other sites. We have introduced additional disinfection routines throughout our offices and staff areas, with hygiene measures like hand sanitizer stations, disposable cups, additional canteen regulations, NHS poster positioning for thorough hand washing, additional PPE for remote staff as well as tissues and wipes for everyone to use to keep themselves and their work areas protected.

External events, trade shows, business trips, training and off site meetings have been postponed in order to minimise any unnecessary risk of staff members contracting the virus. We will be utilising technologies like Skype and conference calling, and working from home, to service levels for our customers during this difficult time. We are protecting our team members with any underlying health conditions as best as we can and will continue to offer advice and support as required.

We are reviewing the protective and preventative measures we have in place on a daily basis, in line with government advice. The health and wellbeing of our staff is of paramount importance to our business and we will continue to take every step needed to ensure their safety. There is a procedure in place, should we experience an infection in the workplace and we will monitor the situation very closely as it develops, adjusting our operations and behaviour accordingly.

While risk cannot be eliminated entirely, we believe that by introducing additional temporary measures to protect our workforce we can limit the risk to our valued employees, their families and the impact on our business services and customers.

Essential repairs only

Under the current circumstances we are operating a very limited service and with a reduced adviser team. This means that we will only handle telephone calls, emails or queries related to the following Essential Appliances:

  • Food Refrigeration
  • Cooking
  • Laundry

Unfortunately for anybody experiencing issues with any other appliance can we please ask you to call us once we return to normal service levels. We will update you, on this page, once we are back to normal.

Enquiries relating to any other appliance will be dealt with as and when the Covid 19 situation improves.  We thank you for your support during this difficult time.

A slight change to our opening hours

We are very pleased to continue to offer our Customer Care service. To protect our team members, and to comply with public health guidelines, our contact centre staff are all working from safe home locations.

To enable us to continue to offer our service, we have reduced our opening hours temporarily. New opening hours are Monday – Friday 09.00-17.00, and our usual Saturday service has been temporarily paused until the situation has improved.