Return/Collection Request

To enable you to submit this form you will need the following information…

Your account number
Product serial number(s)
Product material codes (As shown on your invoice)
CDA Invoice number
Date the product was received

Thank you for your cooperation Please note:

All sections of this form must be completed. Failure to do so will result in the item(s) not being collected.
Claims for damages must be reported within 48 hours of delivery & clear photos of any damaged items and/or packaging must be provided.
All goods are returned to CDA for inspection only. Credit will only be given for goods where it can be reasonably claimed that they are of faulty manufacture or have been damaged on delivery.
All returned goods that have been delivered correctly and in accordance with the client’s instructions must be returned in perfect condition & in their original packaging.
CDA reserve the right to dispose of or return to the customer goods that have been returned not in accordance with CDA’s returns policy (at the customer’s expense and including an inspection charge).
A restocking charge of up to 100% may be levied in some circumstances – see our terms & conditions for full details.

Company Details:

Company Name:

Account Code:

Your name:

Contact number:

Email address:

Return Details:

CDA Material number (as shown on invoice) This is NOT the model code:

Serial number(s) of items to be returned: (Please contact the CDA collections team by email if you have more than 6 items to return)

CDA invoice number:

CDA order number:

Date delivered:

Date available for collection:

Please provide details of the reason for return: If product or packaging is damaged we ask that you indicate the location of the damage and attach a photograph:

Picture of any product damage:

Picture of any packaging damage:

Collection Details:

Warehouse/contact name:

Collection Postcode:

Collection Address:

If you can’t find the address using our postcode finder, enter it here:

Contact telephone no.:

Order Reference:

Customer’s Own Return Reference:

CDA process the information provided on this form in accordance with our Privacy Notice for the purpose of administering appliance collections.