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Your privacy matters

Here at CDA, we are very aware of our data security responsibilities, and the privacy of our customers, suppliers, staff and the consumers of our products and services.

This privacy notice provides you with information about how we process and protect your data. It includes information on your rights, how we use cookies, and the security measures we have in place to keep your data safe.

Be assured, your personal information is safe with us here at CDA.

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PRIVACY NOTICE

This privacy notice explains how the CDA Group processes your personal information

The CDA Group is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998. These laws are referred to collectively in this Privacy Notice as the "data protection laws".

WHO ARE WE?

The CDA Group Limited is a UK-based manufacturer of kitchen appliances, sinks and taps, and is a subsidiary of the Amica Group, a Polish company based in Wronki, Poland. In the UK CDA manufactures and distributes products under three brand names: CDA, Amica and Matrix.

References to “you” or “your” in this privacy notice refer to the data subject whose personal information we are processing.

When we refer to ‘’we’’ or ‘’our’’ or “us” or ‘’the CDA Group’’ we are referring to the CDA Group Limited.

For the purpose of the Data Protection Act 1998 (the Act), we are the data controller of the personal information you provide to us.

OUR ONLINE SERVICES

The CDA Group operate three UK websites: cda.eu (also cda.co.uk), matrixappliances.co.uk, and amica-international.co.uk.

Where the CDA Group websites contain hyperlinks to websites owned and operated by third parties, these third-party websites have their own privacy policies, and are also likely to use cookies; we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own discretion.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following information about you:

  • Information that you provide by filling in forms on our websites, such as appliance registrations;
  • Information that you provide by telephone, such as appliance registrations or arranging home deliveries;
  • Information that you provide on paper forms, such as appliance registrations;
  • Information used for processing your orders and warranty repairs;
  • Information used to process promotions that you have signed up to;
  • Information provided if you contact us for any reason as we may keep a record of that correspondence;
  • Information that is recorded on call-recording systems;
  • Images in CCTV footage taken by cameras located around our sites for security purposes.

If you choose not to provide your information to register your appliance/s we may not be able to process any claims made under the terms of product warranties.

We may also collect information from you when you report a problem or make a complaint to us. This information will include your name, address, email, telephone numbers and any other information that is required in order for us to fulfil our obligations to you.

HOW WILL CDA USE MY DATA?

We use information held about you in the following ways:

  • To provide you with products or services that you request from us;
  • To carry out our obligations arising from any contracts entered into between you and us, including appliance warranty servicing and appliance repairs;
  • To manage service levels and complaints;
  • To process orders and promotions;
  • To notify you about changes to our services;
  • To manage service levels and complaints;
  • To ensure that content from our websites is presented in the most effective manner for you and for your computer;
  • If you are an existing customer, we may contact you by post or electronic means with information about goods and services similar to those which we previously sold to you.

If you have consented to us doing so, we may also use your data and/or pass your data to selected third parties to provide you with information about goods and services which may be of interest to you. If you do not want us to use your data for marketing purposes, please do not tick the relevant box on the postal or website form on which we collect your data.

 WHEN WILL THE CDA GROUP CONTACT ME?

The CDA Group may contact you for the following reasons:

  • To fulfil any contractual obligations, such as carrying out appliance repairs, fulfilling orders and managing promotions
  • To inform you of products or services that we think may be of interest to you based on the products you have registered with us

WILL I BE CONTACTED FOR MARKETING PURPOSES?

The CDA Group and its partners and subsidiaries will only contact you with marketing emails, letters or phone calls where you have consented to this.

Any marketing communication will be related to the products and appliances that you have registered with us, or related to any previous promotions that you have participated in.

WILL THE CDA GROUP SHARE MY PERSONAL INFORMATION WITH ANYONE ELSE?

We may share your personal information with any member of our group, which means our holding company (the Amica Group) and its subsidiaries. We will keep your information within the Amica Group except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

We may pass your information to our partner warranty provider - UK Warranty - who may contact you to inform you about extended warranties and other products and services related to your CDA appliances.

We may pass your information to third-parties which may contact you asking you to complete a product review.

We may pass your information to third-party service agents for the purposes of processing appliance repairs, warranty investigations and supplying spare parts.

We may disclose your personal information to third-party carriers and delivery companies, for the purpose of processing and delivering your orders.

We may disclose your personal information with third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use, our terms and conditions of supply or other agreements; or to protect the rights, property, or safety of The CDA Group Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

HOW LONG WILL THE CDA GROUP KEEP MY INFORMATION?

We will hold your personal information on our systems for as long as is necessary to fulfil the relevant activity for which the information was collected, or as long as is set out in any relevant contract you hold with the CDA Group.

Where applicable, we will keep your personal information for as long as is required by relevant law.

We will hold information regarding appliance registrations for a period of 10 years from initial registration so that we are able to make contact quickly and easily in the unlikely event of a product recall.

CCTV footage is kept for 30 days before being permanently deleted.

WHERE DO WE STORE YOUR PERSONAL DATA?

All information you provide to us is stored on our secure servers in the United Kingdom or within the European Economic Area. Any payment transactions will be encrypted. We will not transfer your personal information outside the European Economic Area.

Once we have received your information, we will use strict processes and security features to protect it from unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

IP ADDRESSES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration purposes and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

We will use your IP address for the purposes of limiting the number of address lookups when you search for address details when completing forms on our website. Your IP address will be kept for no more than 24 hours before being deleted.

CAN I FIND OUT WHAT PERSONAL INFORMATION THE CDA GROUP HOLDS ABOUT ME?

YOUR RIGHTS

Under the Data Protection Act you have the right to request a copy of the personal information the CDA Group holds about you and to have any inaccuracies corrected. (We charge £10 for information requests and require you to prove your identity with two pieces of approved identification - see below). We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files.

Please address requests to:

The Data Compliance Officer
The CDA Group Ltd
Harby Road
Langar
NG13 9HY

Email: [email protected]

For security reasons, we will need to verify copies of two forms of identification before providing copies of your personal information. These can be:

  • Passport
  • Driving licence
  • Birth certificate
  • Utility bill (from last 3 months)
  • Current vehicle registration document
  • Bank statement (from last 3 months)
  • Rent book (from last 3 months).

CHANGES TO THE CDA GROUP'S PRIVACY NOTICE

Any changes we may make to our privacy notice in the future will be posted on this page. we encourage you to check back regularly for any updates.

The date of the most recent revisions will be displayed on the page.

CONTACTING THE CDA GROUP ABOUT OUR PRIVACY NOTICE

If you have any questions or comments about our Privacy Notice please contact:

The Data Compliance Officer
The CDA Group Ltd
Harby Road
Langar
NG13 9HY

Email:[email protected]

We keep our privacy notice under regular review. This privacy notice was last updated 2018/04/04.