I need help!

At CDA we aim to provide the very best in customer service. Please select from these 6 options to help us route your enquiry through to a dedicated team

Opening times

Monday – Friday 09:00-17:00
Saturday 09:00-13:00

CDA customer care and product support

Part enquiry

We are working to get our online part store up and running for 2021.

In the meantime, please use this form to contact our dedicated team with any enquiry related to parts for CDA, Amica or Matrix brand products.

We will aim to respond to your enquiry within 72 hours Monday to Friday, but in the current circumstances it may take a little longer.

Engineer request

Please use this form to request an engineer visit.

The information you provide will be used to assess the most appropriate action, including booking an engineer.

In order to process your request quickly and efficiently, we will need your proof of purchase and serial number.

Please provide as much detail of the problem as possible where indicated.

Technical help request

Please use this form to request technical help related to your appliance.

Update on an existing issue

Please use this form to request an update on an existing issue.

General enquiry

Please use one of the form links on the left. If your enquiry is not covered, please use this form to make a general enquiry, providing as much information as possible.

Your Details:

Title:

Full name:

Postcode:

Email:

Contact number:

Your Appliance:

Category: *

Model: *

Product Description:

Appliance serial no.:

Date of purchase:

Retailer:

Detail of Part required:

Detail of part(s) required and any additional information

Please provide part number if you have it

Have you been given a quote? If so, how much was it?

My enquiry is regarding:

Part purchase

Part enquiry

In order to correctly determine the appliance you are enquiring about we require that you supply us with an image of the appliance’s rating plate (click here for a guide to locating your appliance’s rating plate).

If you are unable to provide this image you can still contact us by telephone on 01949 862012:
Rating Plate: * (Accepted File Types: .pdf .jpg .jpeg .png .gif)

Proof of purchase:

Please upload an image of your proof of purchase. We will be unable to proceed without proof of purchase

Accepted File Types: .pdf .jpg .jpeg .png .gif

Supporting information:

Please provide a detailed description of the fault, including details of any error codes or display messages including lights.

What actions have you taken to try and resolve the issue ? (eg Filters hoses checked/check electrics)

Please provide any imagery that may help us diagnose the issue: (1)

Accepted File Types: .pdf .jpg .jpeg .png .gif

Please provide any imagery that may help us diagnose the issue: (2)

Accepted File Types: .pdf .jpg .jpeg .png .gif

Further details:

In order for us to provide the best technical help to you, please provide as much information as possible.

Can you provide any images to assist with the query?
Accepted File Types: .pdf .jpg .jpeg .png .gif

Please provide details of your appliance technical query

Details of existing query:

Please let us know as much detail as possible about the existing issue you are enquiring about

Existing support ticket number?

What information would you like to know?

Enquiry details:

Please let us know as much detail as possible about the existing issue you are enquiring about

Please detail your question here

Are you able to provide any relevant images to assist with your enquiry?
Accepted File Types: .pdf .jpg .jpeg .png .gif

CDA process the information provided on this form in accordance with our Privacy Notice for the purpose of administering service calls and part & product enquiries.

CDA does not accept liability for the cost of returning parts.

Parts are sold on a supply only basis. Any support with fitting parts should be independently sourced. Parts should be fitted by a competent/qualified person.

Any attempt to modify or repair an appliance by an unauthorised person will render all warranties invalid – see warranty terms and conditions. CDA will not be held liable for any injury or consequential losses resulting from parts being fitted incorrectly.

At CDA, we aim to provide the very best in customer service. If you experience a problem with any of our products, we will deal with it as quickly and efficiently as possible in the current circumstances.

Coronavirus situation

We are receiving a large volume of enquiries into CDA at the present time as a result of the coronavirus situation. Please be aware that there may be a delay in responding to your call or email. Thank you for your patience as we work to respond to you as soon as we can.

Prioritising repairs to essential appliances

Under the current circumstances we are operating a more limited service. Our advisor team are working from secure remote locations and it may take longer to answer phone calls, respond to emails and take payments.

To minimise risk and to safeguard the health of our employees and our customers, we are prioritising servicing essential appliances. Essential appliances are food refrigeration, cooking, dishwashers & laundry products.

Serial number and proof of purchase

To allow us to expedite your repair please provide the appliance serial number and proof of purchase when registering your appliance or calling to arrange a repair.

Opening times

Monday – Friday 09:00-17:00
Saturday 09:00-13:00

A dedicated service

We offer a fast, solution-driven response to any problem. Our in-house team of engineers cover 80% of calls across the UK and they carry the most commonly used parts on their CDA-liveried vehicles. A national network of approved engineers covers those areas not covered by our own engineers.

Full technical support

We provide in-house technical support, advice, testing and quality control and have an extensive library of up-to-date technical manuals, instruction books and Certificates of Conformity. Providing quality products is important to us, so our quality control department keeps a close check on products, parts availability and engineer competence. This attention to detail has enabled CDA to achieve an industry-leading first-time fix rate.

I still need help!

Telephone: 01949 862012
From Ireland only: 1-800-535556

Open Monday – Friday 09:00-17:00
Open Saturday 09:00-13:00