I need help!
At CDA we aim to provide the very best in customer service. Please select from these 6 options to help us route your enquiry through to a dedicated team
Monday – Friday 09:00-17:00
CDA customer care and product support
We are working to get our online part store up and running for 2021.
In the meantime, please use this form to contact our dedicated team with any enquiry related to parts for CDA, Amica or Matrix brand products.
We will aim to respond to your enquiry within 72 hours Monday to Friday, but in the current circumstances it may take a little longer.
Please use this form to request an engineer visit.
The information you provide will be used to assess the most appropriate action, including booking an engineer.
In order to process your request quickly and efficiently, we will need your proof of purchase and serial number.
Please provide as much detail of the problem as possible where indicated.
Technical help request
Please use this form to request technical help related to your appliance.
Update on an existing issue
Please use this form to request an update on an existing issue.
Please use one of the form links on the left. If your enquiry is not covered, please use this form to make a general enquiry, providing as much information as possible.
At CDA, we aim to provide the very best in customer service. If you experience a problem with any of our products, we will deal with it as quickly and efficiently as possible in the current circumstances.
We are receiving a large volume of enquiries into CDA at the present time as a result of the coronavirus situation. Please be aware that there may be a delay in responding to your call or email. Thank you for your patience as we work to respond to you as soon as we can.
Prioritising repairs to essential appliances
Under the current circumstances we are operating a more limited service. Our advisor team are working from secure remote locations and it may take longer to answer phone calls, respond to emails and take payments.
To minimise risk and to safeguard the health of our employees and our customers, we are prioritising servicing essential appliances. Essential appliances are food refrigeration, cooking, dishwashers & laundry products.
Serial number and proof of purchase
To allow us to expedite your repair please provide the appliance serial number and proof of purchase when registering your appliance or calling to arrange a repair.
Monday – Friday 09:00-17:00
A dedicated service
We offer a fast, solution-driven response to any problem. Our in-house team of engineers cover 80% of calls across the UK and they carry the most commonly used parts on their CDA-liveried vehicles. A national network of approved engineers covers those areas not covered by our own engineers.
Full technical support
We provide in-house technical support, advice, testing and quality control and have an extensive library of up-to-date technical manuals, instruction books and Certificates of Conformity. Providing quality products is important to us, so our quality control department keeps a close check on products, parts availability and engineer competence. This attention to detail has enabled CDA to achieve an industry-leading first-time fix rate.
I still need help!
Telephone: 01949 862012
From Ireland only: 1-800-535556
Open Monday – Friday 09:00-17:00
Open Saturday 09:00-13:00