I need help!

Telephone: +44 (0)1949 862012
From Ireland only: 1-800-535556
Fax: +44 (0)1949 862003

Open 08.30 – 18.00 Monday to Friday
Open 09.00 – 13.00 Saturday

CDA customer care and product support

At CDA, we aim to provide the very best in customer service. If you experience a problem with any of our products, we will deal with it quickly and efficiently.

Our customer care centre is here to help

Staffed with trained and experienced members of the CDA team
Fully committed to resolving issues
Equipped with the latest software support
Efficient call answering, parts despatch, technical support and engineer attendance
Email us (customer.care@cda.eu)

Request a Service call

Your Details:

Title:

Full name:

Postcode:

Address:

We predominantly operate during standard working hours and sometimes getting hold of you can be difficult. If you leave your mobile number with us we can speed up the process of getting assistance to you.

Email:

Contact number:

Your Appliance:

If you don’t know your model/serial number, don’t panic… If you can describe the type, style, colour and size of your appliance we can do the rest.

Product Model Number:

Product Description:

Serial No:

Date of purchase:

Retailer:

Nature of issue:

In order for us to provide the best aftercare service to you, please provide as much information as possible. This will help us cut out the middlemen and get you straight to the department with the tools to help get you back up and running as soon as possible.

Description of problem:

Further information:

CDA process the information provided on this form in accordance with our Privacy Notice for the purpose of administering appliance repairs.

I confirm that I have read and agree to CDA’s Terms and Conditions of Guarantee.

A dedicated service

We offer a fast, solution-driven response to any problem. Our in-house team of engineers cover 80% of calls across the UK and they carry the most commonly used parts on their CDA-liveried vehicles. A national network of approved engineers covers those areas not covered by our own engineers.

Full technical support

We provide in-house technical support, advice, testing and quality control and have an extensive library of up-to-date technical manuals, instruction books and Certificates of Conformity. Providing quality products is important to us, so our quality control department keeps a close check on products, parts availability and engineer competence. This attention to detail has enabled CDA to achieve an industry-leading first-time fix rate.